Managing Conflict in the Workplace Term Paper Example | Topics and Well Written Essays - 500 words

Managing Conflict in the Workplace - Term Paper ExampleThis newsprint offers a brief overview of a conflict I have observed in my workplace and how it impacted the work environment. A script on how to drop dead feedback to employees when conflicts arise is also outlined in this paper, as well as ways I would enlist HRs help in managing this situation.Two of the nurse in my workplace were once involved in a conflict. It happened that one of the nurses had forwarded an email consisting of pornographic material and the recipient of the email found it inappropriate. The recipient of the email responded by confronting the sender and this turned into a heated argument. The recipient felt embarrassed and felt insulted. What followed is the two nurses could not even engage in a worthy conversation as a result of the argument. Teamwork is highly valued in my workplace and hence the two nurses at one point had to work together. Their enfolding was low as communication was limited between them solely as a result of the argument they had.As a nurse manager, it was my obligation to urinate feedback to the sender of the email in regard to the unacceptable behavior in the workplace. The steps involved in giving feedback as outlined by Manion (2011) embroil Stating your positive intention, sharing your observation, including impact of an action, asking the intent, adding empathy, and indicating what needs to change (p. 340) respectively .A script of the conversation I would have with the sender of the email would be as followsPositive intention You are one of the top performers in this department and your contribution is highly valued. This department highly relies on you to be a mathematical function model for our newly employed nurses.My observation Yesterday you sent a pornographic email to your colleague and she felt embarrassing hence she confronted you for an explanation. I am sure you two are finding it difficult to engage in your activities as a team.Needed cha nge